NO Returns & Exchanges

A COVID-19 Update

The health of our employees, customers, and everyone is one of our top priorities. Because of this, please be aware that we have temporarily reduced our hours of operation and, therefore, there might be delays to processing your order. Our new processing times vary from 7 to 10 business days (10+ days for custom orders).

Our normal return policy of 60 days has been extended to 90 days. If you have any questions or concerns, we can accommodate them so please reach out to us for any questions.

Below are our new hours of operation.

Stay safe.

Thanks.
info@tugasunwear.com
760-727-3332
Monday through Thursday
9am – 2pm PST

Our Promise
 
Quality is our highest priority and we want you to love your purchase.

You have 60 days to change your remind and we’ll gladly accept returns for any unworn, unwashed, undamaged or defective merchandise. If you ever receive a defective item or the wrong item, please get in contact with us at info@tugasunwear.com or 800-482-8842 and we will gladly process a full refund or an exchange at no cost to you.

Have a Question or a Problem with Your Order?

Keeping you, our customer, happy is our top priority, and we do it by only offering the highest quality products and the best customer service around!

Emailing Us? You will get a reply from us the same day during our normal business hours (Monday – Friday from 8:30 am to 4 pm PST, excluding holidays). If we’re closed, we will contact you as soon as we re-open.

Calling us (800-482-8842)? Your usual wait time during normal business hours is just a couple of rings. Isn’t that awesome?
Returns/Exchanges Address:
Plangea, Inc.
2446 Cades Way
Vista, CA 92081

(760) 727-3332 or (800) 482-8842
Monday - Friday, 8:30am - 4pm PST
(excludes holidays)
 
 
Returns
 
Plangea, Inc. gladly accepts returns (for merchandise directly purchased from us) of unworn, unwashed, undamaged or defective merchandise for a refund (excludes any original shipping charges) within 60 days of original purchase. Please ship item(s) in its (their) original condition with a copy of the packing slip and indicate that you would like a refund. If you no longer have the packing slip, simply print out the Returns and Exchanges Form here or include your order number, name and address on a piece of paper. Please be aware that the customer is responsible for return shipping charges. We recommend using a traceable carrier like USPS, FedEx or UPS and please keep a copy of your return tracking number. Refunds are processed within 2-3 business days after we receive the item(s) and your original form of payment will be credited. You will receive an email confirmation once your refund has been processed.
 
Exchanges
 
Plangea, Inc. gladly accepts requests for exchanges (for merchandise directly purchased from us) of unworn, unwashed, undamaged or defective merchandise within 60 days of original purchase. Please ship item(s) in its (their) original condition with a copy of the packing slip and indicate what you would like to exchange for. If you no longer have the packing slip, simply print out the Returns and Exchanges Form here or include your order number, name and address on a piece of paper. Please be aware that the customer is responsible for return shipping charges. We recommend using a traceable carrier like USPS, FedEx or UPS and please keep a copy of your return tracking number. Exchanges are processed within 2-3 business days after we receive the item(s) and exchanged item(s) ship free of charge. You will receive an email notification when your exchange has been processed and shipped.
 
Received Defective or Wrong Item?
 
If you ever receive a defective or wrong item, please get in contact with us at info@tugasunwear.com, fill out our contact form, or call us at (800) 482 - 8842 and we will gladly process a full refund or exchange at no cost to you.
 
Custom Items
 
We apologize, but we do not accept returns or exchanges for custom made items and custom printed items. If you have any questions or need fabric swatches before ordering, we will definitely facilitate the process to avoid any issues. Please contact us for more details.
 
We Love Feedback
 
If there is ever anything you want to tell us, good or bad, please contact us here so that we can respond to your concerns.