NO Our Promise
Our Promise
Quality is our highest priority and we want you to love your purchase.
You have 60 days to change your mind and we’ll gladly accept returns for any unworn, unwashed, undamaged or defective merchandise. If you ever receive a defective item or the wrong item, please get in contact with us at info@tugasunwear.com or 800-482-8842 and we will gladly process a full refund or an exchange at no cost to you.
Have a Question or a Problem with Your Order?
Keeping you, our customer, happy is our top priority, and we do it by only offering the highest quality products and the best customer service around!
Plangea, Inc.
2446 Cades Way
Vista, CA 92081
(760) 727-3332 or (800) 482-8842
Monday - Friday, 8:30am - 4pm PST
(excludes holidays)
You have 60 days to change your mind and we’ll gladly accept returns for any unworn, unwashed, undamaged or defective merchandise. If you ever receive a defective item or the wrong item, please get in contact with us at info@tugasunwear.com or 800-482-8842 and we will gladly process a full refund or an exchange at no cost to you.
Have a Question or a Problem with Your Order?
Keeping you, our customer, happy is our top priority, and we do it by only offering the highest quality products and the best customer service around!
Emailing Us? You will get a reply from us the same day during our normal business hours (Monday – Friday from 8:30 am to 4 pm PST, excluding holidays). If we’re closed, we will contact you as soon as we re-open.
Calling us (800-482-8842)? Your usual wait time during normal business hours is just a couple of rings. Isn’t that awesome?
Returns/Exchanges Address:Calling us (800-482-8842)? Your usual wait time during normal business hours is just a couple of rings. Isn’t that awesome?
Plangea, Inc.
2446 Cades Way
Vista, CA 92081
(760) 727-3332 or (800) 482-8842
Monday - Friday, 8:30am - 4pm PST
(excludes holidays)
Frequently Asked Questions
1. What exactly is UPF 50+?
The maximum certification for apparel and accessories that protects your skin from the damage the sun can cause by blocking 98%+ of UVA/UVB rays. Check out our WHAT’S UPF 50+? page for even more details.
The maximum certification for apparel and accessories that protects your skin from the damage the sun can cause by blocking 98%+ of UVA/UVB rays. Check out our WHAT’S UPF 50+? page for even more details.
2. I need help with sizing information?
Check out our full size charts by going to the specific product page.
Check out our full size charts by going to the specific product page.
3. Do I need a Return Authorization to return or exchange items?
Never, simply make sure to return or exchange items within 60 days and make sure items are in their original condition.
Never, simply make sure to return or exchange items within 60 days and make sure items are in their original condition.
4. What if I return an item after 60 days?
Please get in contact with us first so that we may assist you.
Please get in contact with us first so that we may assist you.
5. How do I return or exchange an item?
Fill out the Returns and Exchanges Form included with your order or print a new form from here and ship items to:
Plangea Returns
2446 Cades Way
Vista, CA 92081
Please be aware that the customer is responsible for paying for returns. We recommend a traceable carrier like UPS, USPS or FedEx and keep a copy of the tracking number to track your return. All requests for refunds will be credited to the original form of payment less any original shipping fees, if any. For more details, please check out our Returns and Exchanges page.
Fill out the Returns and Exchanges Form included with your order or print a new form from here and ship items to:
Plangea Returns
2446 Cades Way
Vista, CA 92081
Please be aware that the customer is responsible for paying for returns. We recommend a traceable carrier like UPS, USPS or FedEx and keep a copy of the tracking number to track your return. All requests for refunds will be credited to the original form of payment less any original shipping fees, if any. For more details, please check out our Returns and Exchanges page.
6. How do you process exchanges?
See question #5 on how to return items. When filling out the Returns and Exchanges Form please make sure to make a note about what size/color you’d like to exchange for. If item you’re exchanging for has a smaller value, we will refund the difference. If item you’re exchanging for is of greater value, please fill out the credit card information on the Returns and Exchanges Form so that we may charge for the difference only. All exchanges shipping to you ship for free and we will notify you via email when your new item has shipped. For more details, please check out our Returns and Exchanges page.
See question #5 on how to return items. When filling out the Returns and Exchanges Form please make sure to make a note about what size/color you’d like to exchange for. If item you’re exchanging for has a smaller value, we will refund the difference. If item you’re exchanging for is of greater value, please fill out the credit card information on the Returns and Exchanges Form so that we may charge for the difference only. All exchanges shipping to you ship for free and we will notify you via email when your new item has shipped. For more details, please check out our Returns and Exchanges page.
7. Can I return custom made items?
We apologize, but we do not accept returns or exchanges for custom made items and custom printed items. If you have any questions or need fabric swatches before ordering, we will definitely facilitate the process to avoid any issues. Please contact us for more details.
We apologize, but we do not accept returns or exchanges for custom made items and custom printed items. If you have any questions or need fabric swatches before ordering, we will definitely facilitate the process to avoid any issues. Please contact us for more details.
8. Is there a re-stocking fee?
Never.
Never.
9. I got the wrong item?
We apologize for our mistake. Email us at info@tugasunwear.com or call us at 800-482-8842 and we will fix the mistake at no cost to you.
We apologize for our mistake. Email us at info@tugasunwear.com or call us at 800-482-8842 and we will fix the mistake at no cost to you.
10. My order has a defective item?
Don’t worry. Sometimes defects happen, but we do our best to minimize these issues. Email us at info@tugasunwear.com or call us at 800-482-8842 and we will fix the mistake at no cost to you or process a full refund, including original shipping fees (if any).
Don’t worry. Sometimes defects happen, but we do our best to minimize these issues. Email us at info@tugasunwear.com or call us at 800-482-8842 and we will fix the mistake at no cost to you or process a full refund, including original shipping fees (if any).
11. The color of my item looks different than pictured on the website?
We have made every effort to display all colors of our products as accurately as possible but because computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
We have made every effort to display all colors of our products as accurately as possible but because computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
12. My order hasn’t arrived?
Orders always ship on time, so when there are delays they are due to weather delays from the carrier and/or other factors from the shipping carrier. We apologize for these delays, so please contact us and we’ll do our best to track the status of your order with the carrier and/or process a new shipment.
Orders always ship on time, so when there are delays they are due to weather delays from the carrier and/or other factors from the shipping carrier. We apologize for these delays, so please contact us and we’ll do our best to track the status of your order with the carrier and/or process a new shipment.
13. Can I send pictures of my kids, family or pets wearing items I bought from your website?
Of course, we love to see our items being worn by our customers and, with your permission, we would love to share on social media and/or our website. Email us if you'd like to share - info@tugasunwear.com
Of course, we love to see our items being worn by our customers and, with your permission, we would love to share on social media and/or our website. Email us if you'd like to share - info@tugasunwear.com
